Store pickup service

Please note that there will be a charge for carrying bags.

オンラインストアご注文商品 店舗受け取りサービス 24時間いつでも注文 送料・手数料0円 ご希望の店舗で受取 オンラインストアご注文商品 店舗受け取りサービス 24時間いつでも注文 送料・手数料0円 ご希望の店舗で受取

What is “Store Pickup Service”?

Items purchased from the online store
This service allows you to pick up your order at the store of your choice.

*You can specify the date of receipt from 5 to 20 days after the order date.

Great points!

  • From 1 item
    free shipping

  • Not in store
    You can also buy products

    WEB-limited products and
    Available in a wide range of colors and sizes

  • Your favorite
    timing·
    Pick up at store

  • On the web
    Payment completed

  • On the spot
    Correction consultation

    When receiving the product
    Please speak to our staff.

It's easy! Flow of store pick-up service

1. Place your order online 2. Check your order confirmation email 3. Pick up your item at the store

How to use

  1. STEP 1Ordering

    Add the products you want to your cart and click "Proceed to checkout".

    STEP1Photo STEP1Photo
  2. STEP 2Specify the pick-up store and date and time

    On the order screen, click "Send to desired store" when specifying the delivery address.

    Select a store from "Choose from other stores" and specify the "Pickup date and time".

    STEP2Photo STEP2Photo
  3. STEP 3Check your order completion email

    Once your order is confirmed, you will receive an order completion email.
    Please check your email before coming to the store.

    STEP3 Image
  4. STEP 4Pick up at store

    Please show the staff the email you received when you completed your order (either a printout or the screen of your smartphone).

    STEP 4 Images
View products in the online store

FAQ

Once an order has been placed, the product pickup store or delivery address cannot be changed.

Please show the order completion email on your smartphone or a printout of the order completion email to the staff.

In-store pickup is not available for GMO Pay Later and Cash on Delivery.

Products purchased from the online store cannot be returned or exchanged at Aoyama Clothing's physical stores. Please contact us using the inquiry form, stating your order number and details. We will contact you after confirming your order.

[Notes]
- The price will be the price at the time your order is completed.
Coupons and discounts cannot be applied after an order has been confirmed.
- Once an order has been confirmed, the product pickup store or delivery address cannot be changed.
・Expedited shipping service is not available for in-store pickup.
- In-store pickup is not available for rental services.
・Store pickup is not available for GMO Pay Later and Cash on Delivery.
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