Aoyama Clothing Online Store [Official Online Store] Thank you for visiting our store.
About your order
- Order flow
- Confirm order details and delivery status
- Changes/cancellations after order completion
- Purchasing without registering as a member (guest order)
- About payment methods
- Regarding delivery
- About inventory display
- About special product discounts and coupons
Order flow
1. Add the product to your cart
Select your color and click "Add to Cart" next to the size.
*Products eligible for adjustments/options can be selected on the shopping cart screen.
Products with this mark are eligible for our "Expedited Shipping Service", which will ship the product on the same day at the earliest.
*Products eligible for adjustments/options can be selected on the shopping cart screen.
Products with this mark are eligible for our "Expedited Shipping Service", which will ship the product on the same day at the earliest.2. Proceed to checkout
After you have added all of the items you want to your cart, click "Cart" on the top right of the screen to check the items in your cart.
To proceed to checkout, click "Proceed to Checkout".
To proceed to checkout, click "Proceed to Checkout".
3. Enter your information
Already a member?
Please enter your registered email address and password to log in.
If you have an Amazon account
If you have an Amazon account, you can make a purchase using your Amazon ID and password.
Also, if you register as a member of this site after making a purchase, you will be able to check your purchase history using your Amazon ID and password.
Those who have SNS accounts
If you are a member of this site and have linked your account to SNS, you can log in using each SNS account.
Hello, new users
Click on "New Member Registration" on the page to register as a new member.
Please enter your registered email address and password to log in.
If you have an Amazon account
If you have an Amazon account, you can make a purchase using your Amazon ID and password.
Also, if you register as a member of this site after making a purchase, you will be able to check your purchase history using your Amazon ID and password.
Those who have SNS accounts
If you are a member of this site and have linked your account to SNS, you can log in using each SNS account.
Hello, new users
Click on "New Member Registration" on the page to register as a new member.
If you wish to purchase without registering your email address and password,
Please fill in the necessary information and click "Proceed to Order".
*Please be careful not to make any mistakes when entering your information.
Please fill in the necessary information and click "Proceed to Order".
*Please be careful not to make any mistakes when entering your information.
4. Specify the ordering method
Please enter your rush order, shipping and payment information.
To use a coupon, enter the code and click "Show available coupons."
Select the coupon that appears and click "Apply."
Select the coupon that appears and click "Apply."
Payment methods include credit card, PayPay, Pay Later (additional fee), cash on delivery (additional fee), GMO Pay Later (additional fee), and Amazon Pay.
After entering the information, click the "Set and proceed to confirm order completion" button.
After entering the information, click the "Set and proceed to confirm order completion" button.
5. Order Completed
Please confirm your order details and click the "Confirm Order" button.
The order completion screen will be displayed and an automatic reply order confirmation email will be sent to the email address you entered, so please check it.
*Since we share product inventory with stores and various mall sites, there may be times when items are out of stock and you are unable to complete your order.
(Even for urgent orders, you may not be able to select this service depending on the timing of your order.)
The order completion screen will be displayed and an automatic reply order confirmation email will be sent to the email address you entered, so please check it.
*Since we share product inventory with stores and various mall sites, there may be times when items are out of stock and you are unable to complete your order.
(Even for urgent orders, you may not be able to select this service depending on the timing of your order.)
Confirm order details and delivery status
After completing your order, please check the contents of the "Order Completion Email" sent to LINE linked to your registered email address or registered phone number.
You can also check your order history from "Check your order history/delivery status".
You can check the delivery status of your product by accessing the package inquiry system of Yamato Transport Co., Ltd. or Japan Post Co., Ltd. and entering your package slip number.
You can also check your order history from "Check your order history/delivery status".
You can check the delivery status of your product by accessing the package inquiry system of Yamato Transport Co., Ltd. or Japan Post Co., Ltd. and entering your package slip number.
Changes/cancellations after order completion
Cancellations will only be accepted if the delivery status in the online store order history is "Order Completed".
If the delivery status is "Preparing to ship" or "Shipping completed", we cannot accept cancellations.
If the delivery status is "Preparing to ship" or "Shipping completed", we cannot accept cancellations.
Cancellation procedure
- 1. Access My Page and click "Online Store Order History/Delivery Status".
- 2. On the "Online Store Order History/Delivery Status" page,
▶PC...Click on the corresponding "Order Receipt Number".
▶Smartphone...Tap the corresponding "Confirm order details". - 3. Check your order details and click/tap the "Cancel" button at the bottom of the page.
- 4. Please confirm that the order status is "Cancelled" on the "Order History/Delivery Status" screen.
*Before completing your order, please be sure to check your order details (product number, size, quantity, payment method, delivery address, contact information, etc.).
*We cannot accept cancellations (rejection of receipt) if the delivery status is other than "order completed" or after the product has been shipped.
*Even if the order status is "Order Completed" at the time of confirmation, we may not be able to respond depending on the date and time of the change, the order details, etc.
*We cannot reissue used coupons/stamp product discount tickets.
*We cannot accept cancellations (rejection of receipt) if the delivery status is other than "order completed" or after the product has been shipped.
*Even if the order status is "Order Completed" at the time of confirmation, we may not be able to respond depending on the date and time of the change, the order details, etc.
*We cannot reissue used coupons/stamp product discount tickets.
Purchasing without registering as a member (guest order)
Even if you are not a registered member, you can enjoy shopping at the Aoyama Clothing official online store.
Please note the following points when placing an order without registering as a member.
Please note the following points when placing an order without registering as a member.
・Aoyama Clothing membership services do not apply.
・Points will not be awarded. (Points will not be awarded even if you register as a member again after placing an order.)
・If you are using Amazon pay, please log in with your Amazon account and proceed to the procedure.
・Points will not be awarded. (Points will not be awarded even if you register as a member again after placing an order.)
・If you are using Amazon pay, please log in with your Amazon account and proceed to the procedure.
- Once an order has been placed, it is not possible to change the payment method or desired delivery date and time.
・You cannot cancel by yourself. If you wish to cancel, please contact customer support.
・You cannot cancel by yourself. If you wish to cancel, please contact customer support.
About payment methods
When ordering from our online store, you can choose from the following payment methods:
1. Pay by credit card
Available cards
*The usage fee will be borne by "Aoyama Clothes".
*Credit cards other than those in your name cannot be used.
*Debits will be made on the payment date of each credit card company.
*If we suspect unauthorized use, we will cancel your order.
*For orders where you choose credit card payment, we may check the fraud detection service and send you an order confirmation email.
*Credit cards other than those in your name cannot be used.
*Debits will be made on the payment date of each credit card company.
*If we suspect unauthorized use, we will cancel your order.
*For orders where you choose credit card payment, we may check the fraud detection service and send you an order confirmation email.
About AOYAMA Group Card
Customers who have an AOYAMA group card will receive a 5% discount. 10% off during your birthday month.
Additionally, if you pay for your purchases with your AOYAMA Group Card, you will earn 200 yen = 4 points. We offer various benefits depending on the type of card. For more information, please check the AOYAMA Group Card Information.
Additionally, if you pay for your purchases with your AOYAMA Group Card, you will earn 200 yen = 4 points. We offer various benefits depending on the type of card. For more information, please check the AOYAMA Group Card Information.
Payment method
Payment by credit card is only accepted as a one-time payment.
2. Pay with PayPay
This is a cashless payment service provided by PayPay Inc.
Payment can be made via PayPay, allowing you to shop smoothly anytime and anywhere without having to enter credit card information or go through separate payment procedures.
*For information on how to pay with PayPay, please check the PayPay Co., Ltd. page.
Payment can be made via PayPay, allowing you to shop smoothly anytime and anywhere without having to enter credit card information or go through separate payment procedures.
*For information on how to pay with PayPay, please check the PayPay Co., Ltd. page.
3. Pay with deferred payment
Simply enter your email address, mobile phone number, and the 4-digit verification code sent to you via SMS to make your purchase.
The usage amount for one month will be determined on the 1st of the following month and will be notified by email and SMS.
Payment can be made at a convenience store, by bank transfer, or by bank transfer. A payment fee will be charged depending on the payment method (only once a month, regardless of the number of uses).
The usage amount for one month will be determined on the 1st of the following month and will be notified by email and SMS.
Payment can be made at a convenience store, by bank transfer, or by bank transfer. A payment fee will be charged depending on the payment method (only once a month, regardless of the number of uses).
The following payment methods are available.
- ・Convenience store (payment date: 10th of next month/payment fee: maximum 390 yen including tax)
- ・Account transfer (withdrawal: 12th of the following month/payment fee: 0 yen)
- ・Bank transfer (payment date: 10th of next month/payment fee: transfer fee)
- *If you pay by direct debit, the withdrawal date is the 12th of the following month. However, this does not apply during the New Year holidays or other long holidays.
If the day falls on a financial institution holiday, the payment will be made on the next business day. - *For details on Paidy's services, please check the Paidy Co., Ltd. page.
Four. Payment by cash on delivery
Payment will be made in exchange for the product when the product is delivered.
If paying by cash on delivery, the following fees will be charged as cash on delivery fees.
If paying by cash on delivery, the following fees will be charged as cash on delivery fees.
The purchase amount
If less than 30,000 yen: 330 yen
30,000 yen or more but less than 100,000 yen: 440 yen
100,000 yen or more but 300,000 yen or less: 660 yen
*Cash on delivery payments of 300,001 yen or more cannot be accepted.
30,000 yen or more but less than 100,000 yen: 440 yen
100,000 yen or more but 300,000 yen or less: 660 yen
*Cash on delivery payments of 300,001 yen or more cannot be accepted.
5. Pay with Amazon Pay
Amazon Pay is a service that allows you to pay for products using the address information and credit card information registered in your Amazon.co.jp account.
In addition to registered credit cards, you can also make purchases using Amazon gift cards.
For more information, please see About using Amazon accounts and Amazon Pay.
In addition to registered credit cards, you can also make purchases using Amazon gift cards.
For more information, please see About using Amazon accounts and Amazon Pay.
6. Pay with GMO Pay Later
This is a deferred payment service that allows you to pay after the product arrives.
Please note that you will be subject to an application screening process, and minors (under 18 years of age) will need parental consent.
After the product is shipped, we will mail you a payment slip separately from the product. Please make the payment at your nearest convenience store, post office (Japan Post Bank), bank, LINE Pay, etc.
*Please use a payment slip when making payments at the post office. Telegraphic transfers are not available.
*Customers are responsible for any bank transfer fees. Also, the bank account number for the transfer will be different for each transaction, so please check the account number listed on the invoice.
*If the orderer and shipping address are different, "GMO Pay Later" cannot be used.
*Address and phone number cannot be changed after an order has been placed.
Please note that you will be subject to an application screening process, and minors (under 18 years of age) will need parental consent.
After the product is shipped, we will mail you a payment slip separately from the product. Please make the payment at your nearest convenience store, post office (Japan Post Bank), bank, LINE Pay, etc.
*Please use a payment slip when making payments at the post office. Telegraphic transfers are not available.
*Customers are responsible for any bank transfer fees. Also, the bank account number for the transfer will be different for each transaction, so please check the account number listed on the invoice.
*If the orderer and shipping address are different, "GMO Pay Later" cannot be used.
*Address and phone number cannot be changed after an order has been placed.
■ Payment deadline
Please pay within 14 days of invoice issuance. The payment deadline is also stated on the invoice.
Please pay within 14 days of invoice issuance. The payment deadline is also stated on the invoice.
■ Usage fee
330円
*We do not accept GMO deferred payment for payment amounts over 55,001 yen (tax included).
*[GMO Pay Later] The maximum usage limit is 55,000 yen (tax included) as a general rule, even when purchasing at other stores.
The upper limit will be reset after payment, but it will take 2 to 4 business days for the payment to be confirmed.
*If you require urgent shipping, GMO deferred payment is not available.
330円
*We do not accept GMO deferred payment for payment amounts over 55,001 yen (tax included).
*[GMO Pay Later] The maximum usage limit is 55,000 yen (tax included) as a general rule, even when purchasing at other stores.
The upper limit will be reset after payment, but it will take 2 to 4 business days for the payment to be confirmed.
*If you require urgent shipping, GMO deferred payment is not available.
■Convenience stores where you can make payments
About receipts
For credit card payment
We will use the statement issued by your credit card company in place of your receipt.
We will use the statement issued by your credit card company in place of your receipt.
In case of PayPay
We are unable to issue a receipt.
We are unable to issue a receipt.
In the case of deferred payment (pay-dee)
The usage details reflected on the customer screen [MyPaidy] that is automatically registered at the time of payment will be used as a receipt.
The usage details reflected on the customer screen [MyPaidy] that is automatically registered at the time of payment will be used as a receipt.
In case of cash on delivery payment
We will use the cash on delivery receipt issued by Yamato Financial Co., Ltd. that comes with the invoice in place of the receipt.
*This is an official receipt according to accounting laws and regulations recognized by the tax office.
We will use the cash on delivery receipt issued by Yamato Financial Co., Ltd. that comes with the invoice in place of the receipt.
*This is an official receipt according to accounting laws and regulations recognized by the tax office.
In case of GMO deferred payment
The invoice sent by GMO Payment Service, Inc. when you make a payment can be used as a receipt.
The invoice sent by GMO Payment Service, Inc. when you make a payment can be used as a receipt.
*If you are a taxable person and would like a qualified invoice, please request it from the inquiry form.
When purchasing from the online storeRegarding delivery
*If purchased directly from the online store
Delivery company
Ordered items will be delivered by Yamato Transport Co., Ltd. or Japan Post Co., Ltd. *You cannot specify the delivery company. Thank you for your understanding. *Due to the system, we cannot accept center pickup for Takkyubin or post office pick-up for Yu-Pack.
Delivery area
Delivery is limited to within Japan.
*We cannot ship overseas.
*We cannot ship overseas.
Delivery charge
Nationwide flat rate of 400 yen (tax included)
Delivery days
Estimated shipping
| Products that need repairs |
|---|
| Products with mark 2 to 8 business days after receiving your order confirmation email |
| Products without mark 4 to 10 business days after receiving your order confirmation email |
| Products that cannot be repaired |
| Products with mark 1 to 4 business days after receiving your order confirmation email |
| Products without mark 3 to 6 business days after receiving your order confirmation email |
Estimated delivery date
| Products that need repairs |
|---|
| Approximately 1-3 days after shipping *Depends on delivery area, traffic conditions, weather, etc. |
| Products that cannot be repaired |
| Approximately 1-3 days after shipping *Depends on delivery area, traffic conditions, weather, etc. |
| If there is no repair | If there are any repairs required | ||
|---|---|---|---|
| Estimated shipping | Products with mark |
From the order completion email 1-4 business days later |
From the order completion email 2-8 business days later |
| Products without mark |
From the order completion email 3-6 business days later |
From the order completion email After 4-10 business days |
|
| Estimated delivery date | Approximately 1-3 days after shipping *Depends on delivery area, traffic conditions, weather, etc. |
||
- *If the correct postal code and address are not entered, we may not be able to deliver the product on the desired date. (Please be especially careful when using the rush delivery service or specifying a delivery date and time.)
- *If the item is returned to the distribution center due to an unknown address, we will not be able to re-deliver it.
- *Due to the system, we are unable to accept delivery of courier services at centers or Yu-Pack delivery at post offices.
- *If you enter the address of each Yamato distribution center or post office, we will cancel your order as the product cannot be delivered.
Expedited shipping service
If you use the express delivery service,Same-day shipping at the earliestI will do it.
Expedited shippingProducts with this mark are available for express shipping.
*Since we share product inventory with stores and each mall site, there may be cases where items are out of stock or you cannot select the rush service depending on the timing of your order.
*Since we share product inventory with stores and each mall site, there may be cases where items are out of stock or you cannot select the rush service depending on the timing of your order.
Products with this mark are available for express shipping.*Due to the fact that we share product inventory with stores and mall sites,
Depending on the timing of your order, items may be out of stock or you may not be able to select expedited service.
Depending on the timing of your order, items may be out of stock or you may not be able to select expedited service.
Delivery date and time
When ordering, you can specify the delivery date and time.
Expedited shippingProducts with this mark can be ordered within 5 to 20 days from the day after the order date.
Items without the mark can be ordered within 7 to 20 days from the day after the order date.
Items without the mark can be ordered within 7 to 20 days from the day after the order date.
*If you do not specify, the item will be delivered on the shortest delivery date.
Desired delivery day
Products with this mark can be ordered within 5 to 20 days from the day after the order date.Items without the mark can be ordered within 7 to 20 days from the day after the order date.
*If you do not specify, the item will be delivered on the shortest delivery date.
delivery time
Morning / 14:00 - 16:00 / 16:00 - 18:00 / 18:00 - 20:00 / 19:00 - 21:00
Delivery slip
A delivery slip will be included in the package.
-
*If the names of the orderer and recipient are different, please write "This is a delivery from Mr. ○○ (orderer's name)" on the invoice.
We will ship it to you. - *The above is different from the nationwide delivery service from the Aoyama clothing store.
About delivery boxes
Our online store cannot accept requests for delivery boxes.
If you wish to do so, please check the delivery information listed in the "Purchase/Reservation History" on your My Page or in the "Order Shipping Notification" email, and contact the shipping company directly.
If you wish to do so, please check the delivery information listed in the "Purchase/Reservation History" on your My Page or in the "Order Shipping Notification" email, and contact the shipping company directly.
About inventory display
You can check the stock status in the size selection menu on the product details page.
If (Out of Stock) is displayed to the right of the size in question, the item has been sold out and is not available for purchase.
If (Out of Stock) is displayed to the right of the size in question, the item has been sold out and is not available for purchase.
Expedited shipping is available for this item.You can check the stock status of a product from the product list or product details page.
The inventory status is shown below.
The inventory status is shown below.
| Stock display | Display content |
|---|---|
| With mark |
It is in stock. Click here to choose your size. In addition, this item can be shipped quickly. |
| No mark |
It is in stock. Click here to choose your size. |
| Out of stock (Can not be selected) |
This size product is currently out of stock. |
| - | This product is not available in this size. |
About special product discounts and coupons
The "Special Product Discount Coupons" and "Special Product Preferential Coupons" distributed to AOYAMA Card members will be available for use at the Aoyama Clothing Online Store from December 2021.
To use the ticket, you will need to enter the 14-digit number written on the back of the ticket on the cart page.
In addition, when using "Special Product Discount Coupons" or "Special Product Preferential Coupons", you must log in with your AOYAMA Card membership number, so please check when logging in.
※If you cannot use this service, check here※
If you have not logged in with your AOYAMA credit card number, the input field will be grayed out and you will not be able to enter your number. Please check your login information.
If you are logged in using membership information other than an AOYAMA credit card, please log out once and then re-enter the email address and password associated with your AOYAMA credit card.
To use the ticket, you will need to enter the 14-digit number written on the back of the ticket on the cart page.
In addition, when using "Special Product Discount Coupons" or "Special Product Preferential Coupons", you must log in with your AOYAMA Card membership number, so please check when logging in.
※If you cannot use this service, check here※
If you have not logged in with your AOYAMA credit card number, the input field will be grayed out and you will not be able to enter your number. Please check your login information.
If you are logged in using membership information other than an AOYAMA credit card, please log out once and then re-enter the email address and password associated with your AOYAMA credit card.
■Notes
*Can only be used by the AOYAMA cardholder within the expiration date.
*This ticket cannot be reused, so please discard it after use.
*This coupon can be used in conjunction with other discount benefits.
*When using this voucher, you can use it for purchases exceeding the face value of the voucher.
*This voucher cannot be used for correction repair costs, shipping fees, etc. (items and services that do not apply to our products).
Please note that you may not be able to use the service if it does not operate or display correctly due to your device or usage conditions.
*Expired "special product discount coupons" and "special product preferential coupons" cannot be used online or in-store.
*Can only be used by the AOYAMA cardholder within the expiration date.
*This ticket cannot be reused, so please discard it after use.
*This coupon can be used in conjunction with other discount benefits.
*When using this voucher, you can use it for purchases exceeding the face value of the voucher.
*This voucher cannot be used for correction repair costs, shipping fees, etc. (items and services that do not apply to our products).
Please note that you may not be able to use the service if it does not operate or display correctly due to your device or usage conditions.
*Expired "special product discount coupons" and "special product preferential coupons" cannot be used online or in-store.
<Coupon code location (back of ticket)>
<Where to enter the coupon code on the cart screen>
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