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[Apology] Apology and response for the impact of the system malfunctionHOT

Due to a change in our e-commerce system, we have encountered a problem, and as of December 27th, there are some orders that have not been shipped even after up to 16 days.
We are doing our best to restore service, but there is a possibility that some customers will be kept waiting longer.
We apologize for the inconvenience caused to many customers who were planning to wear the masks over Christmas and the New Year holidays.

We are also receiving a large number of inquiries, and we apologize for the delays in responding to emails and phone calls.
Furthermore, correction data for corrective finishing such as hemming was not shared, resulting in some products being shipped without being corrected.
I'm really sorry for all the inconvenience.

Regarding the response,
①If you wish, we will accept returns for any e-commerce orders that take more than two weeks to arrive from the date of order.
② Products that arrive unadjusted can be adjusted at your local Aoyama clothing store.
Please let us know your requests regarding the above ① and ②.Email FormPlease contact us at:
We will reply with the solution.

It may take some time for us to respond, but please be patient as we will do our best to respond to all inquiries.
We have also received requests to have the items delivered as soon as possible rather than cancelling them, however please understand that this is difficult to accommodate and items will be shipped in order.
Once again, we apologize for any inconvenience caused by this problem.

Aoyama online clothing store