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Please see the User Guide for instructions on how to use the site.
See user guide
If you cannot find your answer after looking at the Frequently Asked Questions/Usage Guide, please contact us.
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Frequently asked questions about online shopping

- About membership registration
  - Frequently asked questions regarding membership registration/changes
  - I can't register as a member.
  - I would like to cancel my membership.
  - My order history is gone.
  - I can not log in.
  - Frequently asked questions about AOYAMA Card
  - I forgot my AOYAMA membership card number.
  - My points are not reflected on my page.
  - I applied for an AOYAMA membership card at a store after registering as a "person who does not have an AOYAMA membership card."
  - Points FAQ
  - I would like to use the same points at the online store as in-store.
  - I would like to unlink or change my V Points linkage.
- About the product
  - Frequently asked questions about size and availability
  - I don't know my size.
  - Will the product be restocked?
  - Do you sell just the slacks for suits? Also, can I buy a jacket and slacks in different sizes?
  - I would like to know the difference between standard and stylish.
  - Are the products listed on the online store available in stores? Can I purchase them at the online price?
  - Frequently asked questions about alterations and name engraving
  - I would like to have the product repaired.
- About purchasing
- About rental
  - Frequently asked questions about applications in general
  - Please tell me how to apply.
  - Please tell me the application period and rental period.
  - Can I try on rental products?
  - Frequently asked questions regarding pick-up and return
  - Please tell me how to pick up and return the products I applied for at the store.
  - Please tell me how to pick up and return the items I applied for online.
  - I would like to specify a shipping address other than my home when applying online.
  - Frequently asked questions about product contents
  - Please tell me the contents of the rental morning set.
  - Please tell me the contents of the rental tuxedo set.
  - Do you have rentals other than breakfast and tuxedos?

Frequently asked questions about the store

- About the product
- About WORLD.WIDE.SIZE
  - What is WORLD.WIDE.SIZE?
  - For inquiries regarding WORLD.WIDE.SIZE, please click here.
- About the service
- About AOYAMA membership card
  - Frequently asked questions about the AOYAMA CLUB Card (point card)
  - I lost my card, what should I do?
  - I would like to change the address on my card.
  - Please tell me how to accumulate and use points.
  - Frequently asked questions about AOYAMA Card (credit card)
  - I applied for a card, but it hasn't arrived. What should I do now?
  - I lost my card due to theft.
  - I would like to change the address on my card.
  - For inquiries regarding AOYAMA Card, please click here.
  - direct mail
- others
  - I would like to paste a link on my homepage, what should I do?

About the service

We have summarized frequently asked questions from our customers in Q&A format.

Can you deliver the product?

Delivery is possible using a carrier designated by our company.
*Prices may differ for some regions and remote islands. For more information, please feel free to ask our staff when you visit our store.

back to index

Please see the User Guide for instructions on how to use the site.
See user guide
If you cannot find your answer after looking at the Frequently Asked Questions/Usage Guide, please contact us.
Contact us