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Please see the User Guide for instructions on how to use the site.
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If you cannot find your answer after looking at the Frequently Asked Questions/Usage Guide, please contact us.
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Frequently asked questions about online shopping

- About membership registration
  - Frequently asked questions regarding membership registration/changes
  - I can't register as a member.
  - I would like to cancel my membership.
  - My order history is gone.
  - I can not log in.
  - Frequently asked questions about AOYAMA Card
  - I forgot my AOYAMA membership card number.
  - My points are not reflected on my page.
  - I applied for an AOYAMA membership card at a store after registering as a "person who does not have an AOYAMA membership card."
  - Points FAQ
  - I would like to use the same points at the online store as in-store.
  - I would like to unlink or change my V Points linkage.
- About the product
  - Frequently asked questions about size and availability
  - I don't know my size.
  - Will the product be restocked?
  - Do you sell just the slacks for suits? Also, can I buy a jacket and slacks in different sizes?
  - I would like to know the difference between standard and stylish.
  - Are the products listed on the online store available in stores? Can I purchase them at the online price?
  - Frequently asked questions about alterations and name engraving
  - I would like to have the product repaired.
- About purchasing
- About rental
  - Frequently asked questions about applications in general
  - Please tell me how to apply.
  - Please tell me the application period and rental period.
  - Can I try on rental products?
  - Frequently asked questions regarding pick-up and return
  - Please tell me how to pick up and return the products I applied for at the store.
  - Please tell me how to pick up and return the items I applied for online.
  - I would like to specify a shipping address other than my home when applying online.
  - Frequently asked questions about product contents
  - Please tell me the contents of the rental morning set.
  - Please tell me the contents of the rental tuxedo set.
  - Do you have rentals other than breakfast and tuxedos?

Frequently asked questions about the store

- About the product
- About WORLD.WIDE.SIZE
  - What is WORLD.WIDE.SIZE?
  - For inquiries regarding WORLD.WIDE.SIZE, please click here.
- About the service
- About AOYAMA membership card
  - Frequently asked questions about the AOYAMA CLUB Card (point card)
  - I lost my card, what should I do?
  - I would like to change the address on my card.
  - Please tell me how to accumulate and use points.
  - Frequently asked questions about AOYAMA Card (credit card)
  - I applied for a card, but it hasn't arrived. What should I do now?
  - I lost my card due to theft.
  - I would like to change the address on my card.
  - For inquiries regarding AOYAMA Card, please click here.
  - direct mail
- others
  - I would like to paste a link on my homepage, what should I do?

About the product

We have summarized frequently asked questions from our customers in Q&A format.

Do you have a "large size" or "small size"?

Yes. We have a try-on reservation service called "WORLD.WIDE.SIZE" that allows you to collect the items you want to try on at a store of your choice for people who are large, tall, or small. For details, please see "WORLD.WIDE.SIZE".

About WORLD.WIDE.SIZE

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Please see the User Guide for instructions on how to use the site.
See user guide
If you cannot find your answer after looking at the Frequently Asked Questions/Usage Guide, please contact us.
Contact us