Aoyama Clothing Online Store [Official Online Store] Thank you for visiting our store.
Frequently asked questions about online shopping
-
-
About membership registration
Frequently asked questions regarding membership registration/changes
- I can't register as a member.
- I would like to cancel my membership.
- My order history is gone.
- I can not log in.
Frequently asked questions about AOYAMA Card
- I forgot my AOYAMA membership card number.
- My points are not reflected on my page.
- I applied for an AOYAMA membership card at a store after registering as a "person who does not have an AOYAMA membership card."
Points FAQ
- I would like to use the same points at the online store as in-store.
- I would like to unlink or change my V Points linkage.
-
-
-
About the product
Frequently asked questions about size and availability
- I don't know my size.
- Will the product be restocked?
- Do you sell just the slacks for suits? Also, can I buy a jacket and slacks in different sizes?
- I would like to know the difference between standard and stylish.
- Are the products listed on the online store available in stores? Can I purchase them at the online price?
Frequently asked questions about alterations and name engraving
- I would like to have the product repaired.
-
-
-
About purchasing
Frequently asked questions regarding general orders
- What is the WEB price?
- I'm not sure if my order has been placed.
- Please let me know about adding or deleting products or changing payment method after ordering.
- Can you issue a receipt?
- Can I place an order by phone?
- Can I use V Points?
- The item I added to my cart disappeared when I made the purchase.
- Please tell me the order of the various discounts.
- Can I shop with points?
- Can I use special product discount coupons and special product complimentary coupons for AOYAMA membership card benefits at the online store?
- I want to pay at the convenience store, but I can't select it. Or, I selected pay at the convenience store, but I received an email to change it to cash on delivery.
Shipping Frequently Asked Questions
- I would like to change the shipping address, delivery date and time.
- Can I specify the delivery company?
- I would like to know the delivery status of the product.
- Can I pick up my purchased items at the Aoyama clothing store?
Frequently asked questions regarding returns and exchanges
- Can I return or exchange the product?
- Can I return or exchange items purchased from the "Aoyama Clothes Online Store" at the "Aoyama Clothes" store?
-
-
-
About rental
Frequently asked questions about applications in general
- Please tell me how to apply.
- Please tell me the application period and rental period.
- Can I try on rental products?
Frequently asked questions regarding pick-up and return
- Please tell me how to pick up and return the products I applied for at the store.
- Please tell me how to pick up and return the items I applied for online.
- I would like to specify a shipping address other than my home when applying online.
Frequently asked questions about product contents
- Please tell me the contents of the rental morning set.
- Please tell me the contents of the rental tuxedo set.
- Do you have rentals other than breakfast and tuxedos?
-
Frequently asked questions about the store
-
-
About WORLD.WIDE.SIZE
-
-
-
About AOYAMA membership card
Frequently asked questions about the AOYAMA CLUB Card (point card)
- I lost my card, what should I do?
- I would like to change the address on my card.
- Please tell me how to accumulate and use points.
Frequently asked questions about AOYAMA Card (credit card)
- I applied for a card, but it hasn't arrived. What should I do now?
- I lost my card due to theft.
- I would like to change the address on my card.
- For inquiries regarding AOYAMA Card, please click here.
- direct mail
-
About the product
We have summarized frequently asked questions from our customers in Q&A format.
Can I return or exchange the product?
If you do not like the size or color pattern, please bring the receipt or product details and product to the store of purchase within one week of purchase. We will exchange it. (Please also bring the tags attached to the product)
However, we apologize for the inconvenience, but we cannot accept orders that have been corrected (hemmed, name engraved, etc.) or worn.
However, we apologize for the inconvenience, but we cannot accept orders that have been corrected (hemmed, name engraved, etc.) or worn.