Aoyama Shoji Group aims to contribute to all stakeholders and local communities under the Group Management Philosophy of "Striving to further contribute to society through retail and services for consumers based on sustainable growth." We also recognize our responsibility to protect the human rights of all people affected by our business activities.

Based on the Aoyama Shoji Group's human rights policy, we respect the human rights of both customers and employees, treat customers sincerely, and aim to provide greater satisfaction by meeting their trust and expectations. In order to do so, we have established a basic policy for what to do if a customer makes a request or makes a statement that goes beyond what is considered reasonable in society. We will take a firm stance against any statement or statement that denies the individuality of our employees or damages their dignity, and while ensuring a healthy working environment, we will continue to treat our customers with sincerity and strive to maintain healthy relationships.

Requests or behavior from customers that exceed the scope of what is considered common sense and reasonable, or that, even if the request is reasonable, the means or manner of achieving the request are socially inappropriate and thus harm the working environment of employees

Our Group considers the following requests, behaviors, etc. to be examples of customer harassment (these are examples only and are not limited to these):

■Violence, intimidation, intimidation, and threatening behavior
■ Insulting or derogatory remarks or actions
■ Privacy violations
■ Requests for excessive service provision, such as requests for repairs or replacements that go beyond the scope of the warranty
■ Unreasonable slander against our company, demands for apologies, or demands for punishment of those involved with our company
■ Restricting someone for long periods of time by making the same request or excessive demands
■ Any conduct that causes strong mental stress or fear to individual employees of our Group, such as harassment, unnecessary nitpicking, relentless attacking, stalking, or ambushing
■Photographing or filming the employees of our Group without permission, or recording their audio
■ Defamation on social media or the internet, etc.

• If the Group determines that an employee of the Group has engaged in customer harassment, it may refuse to provide or suspend the provision of some or all of its services. In addition, if the Group determines that the conduct is malicious, it will cooperate with external organizations such as lawyers and the police as necessary and take appropriate measures and respond in an organized manner.
• We will prioritize the safety and care of employees who become victims of customer harassment. We will also establish a response system, such as setting up a consultation desk, and provide training on customer harassment and appropriate ways to deal with it if encountered.
• In order to prevent customer harassment and to objectively grasp the facts, we may keep records, such as recording telephone conversations with customers, in some of our business operations.

Many customers use our group's products and services without experiencing any of the above-mentioned incidents, but in the unlikely event that we detect any behavior that constitutes customer harassment, we will respond in accordance with this policy. This policy is not intended to restrict the rights of our customers, but has been formulated with the aim of protecting the dignity and human rights of our employees as an employer. We appreciate your understanding and cooperation.

We will continue to strive to build better relationships with our customers.