Aoyama Clothing Online Store [Official Online Store] Thank you for visiting our store.
Frequently asked questions about online shopping
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About membership registration
Frequently asked questions regarding membership registration/changes
- I can't register as a member.
- I would like to cancel my membership.
- My order history is gone.
- I can not log in.
Frequently asked questions about AOYAMA Card
- I forgot my AOYAMA membership card number.
- My points are not reflected on my page.
- I applied for an AOYAMA membership card at a store after registering as a "person who does not have an AOYAMA membership card."
Points FAQ
- I would like to use the same points at the online store as in-store.
- I would like to unlink or change my V Points linkage.
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About the product
Frequently asked questions about size and availability
- I don't know my size.
- Will the product be restocked?
- Do you sell just the slacks for suits? Also, can I buy a jacket and slacks in different sizes?
- I would like to know the difference between standard and stylish.
- Are the products listed on the online store available in stores? Can I purchase them at the online price?
Frequently asked questions about alterations and name engraving
- I would like to have the product repaired.
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About purchasing
Frequently asked questions regarding general orders
- What is the WEB price?
- I'm not sure if my order has been placed.
- Please let me know about adding or deleting products or changing payment method after ordering.
- Can you issue a receipt?
- Can I place an order by phone?
- Can I use V Points?
- The item I added to my cart disappeared when I made the purchase.
- Please tell me the order of the various discounts.
- Can I shop with points?
- Can I use special product discount coupons and special product complimentary coupons for AOYAMA membership card benefits at the online store?
- I want to pay at the convenience store, but I can't select it. Or, I selected pay at the convenience store, but I received an email to change it to cash on delivery.
Shipping Frequently Asked Questions
- I would like to change the shipping address, delivery date and time.
- Can I specify the delivery company?
- I would like to know the delivery status of the product.
- Can I pick up my purchased items at the Aoyama clothing store?
Frequently asked questions regarding returns and exchanges
- Can I return or exchange the product?
- Can I return or exchange items purchased from the "Aoyama Clothes Online Store" at the "Aoyama Clothes" store?
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About rental
Frequently asked questions about applications in general
- Please tell me how to apply.
- Please tell me the application period and rental period.
- Can I try on rental products?
Frequently asked questions regarding pick-up and return
- Please tell me how to pick up and return the products I applied for at the store.
- Please tell me how to pick up and return the items I applied for online.
- I would like to specify a shipping address other than my home when applying online.
Frequently asked questions about product contents
- Please tell me the contents of the rental morning set.
- Please tell me the contents of the rental tuxedo set.
- Do you have rentals other than breakfast and tuxedos?
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Frequently asked questions about the store
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About WORLD.WIDE.SIZE
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About AOYAMA membership card
Frequently asked questions about the AOYAMA CLUB Card (point card)
- I lost my card, what should I do?
- I would like to change the address on my card.
- Please tell me how to accumulate and use points.
Frequently asked questions about AOYAMA Card (credit card)
- I applied for a card, but it hasn't arrived. What should I do now?
- I lost my card due to theft.
- I would like to change the address on my card.
- For inquiries regarding AOYAMA Card, please click here.
- direct mail
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About the service
We have summarized frequently asked questions from our customers in Q&A format.
Can you wrap it as a gift?
We offer free gift wrapping for your purchased items. Please feel free to ask a member of staff when you pay.