concierge service
Aoyama's clothing website offers many services that make shopping even more convenient and affordable.
Leave your shopping needs to our concierge service!
Our staff has extensive sales experience in stores,
Licensed formal specialists certified by the Japan Formal Association will instantly solve your concerns and questions!
Consult with our dedicated chat concierge.
You can enjoy shopping from the comfort of your own home just as you would in our store.
The chat entrance is
Look for the icon
Products with a chat icon
Aoyama clothing concierge
Chat to resolve your concerns!
Please feel free to contact us.
*For inquiries regarding orders or membership information,
Please contact us by email.
(We cannot respond via chat service)
Examples of consultation contents
About the product in general、 Recommended Coordination、 Suggestions for styles that match the occasion, etc…
Customer reviews
I'm busy and can't go to the store very often, but this site is easy to use.
The chat was quick and helpful!
You can find recommended products based on your size and number,
I was able to browse products smoothly!
I was in trouble because I suddenly needed mourning clothes,
It was very helpful to be introduced to the appropriate coordination and products!
Contact the online store here
*We will respond within 24 hours as a rule.
If you are in a hurry, please contact us by phone.
Reception hours: 10:00-17:00 Closed: Sundays, 1/1-1/3
Content
・Online products/delivery
- How to purchase and pay
For store/Aoyama Card inquiries, please click here
Reception hours: 10:00-17:00 Closed: Sundays, 1/1-1/3
- Customer consultation room
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084-975-3939
After dialing, please select the number that corresponds to your inquiry after the voice guidance.
- Contact us by email
- Proceed to contact us
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number
- Store-related, app-related, rental, and member-related inquiries
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number
- Inquiries regarding AOYAMA Card (credit card)
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If you have an urgent inquiry about a store or Aoyama Card, please contact the store you are using directly by phone.
Find your store's contact informationAoyama membership card procedures/inquiries
- Credit card (AOYAMA card)
Inquiries regarding -
If you are using a card with various credit functions, please contact us from the Aoyama Capital website.
Customer contact list (Go to Aoyama Capital website)
- Point card (AOYAMA CLUB card)
Procedures -
You can make various changes using the form below.
Change registration detailsAddress changes for AOYAMA CLUB cards that do not have credit functions can also be done at "Fukuno Aoyama" stores nationwide. Please feel free to contact your local store.
Go to store search
Usage Guidelines
- ・This service is manned and can only be used during the hours specified by our company.
- ・This service is only available in Japanese.
- - This service may check the operation status of your screen.
- -This service only relates to products in the online store, so we cannot answer questions about real-time inventory at stores.
- ・Please note that we cannot accept orders through this service.
- ・Please note that we cannot answer any questions regarding personal information through the chat service.
- ・There are no registration fees or fees to use this service.
- ・This service may be suspended at short notice for our convenience.
- - Please note that if a certain amount of time passes, you will no longer be able to see the content of your inquiry via chat.
- ・Please refrain from slandering or harassing our company or its employees.
- ・Your use of this service may be suspended.